Every part of your home, planned and connected.

1. Information We Collect

We collect contact details, property information, and service preferences you provide when requesting a quote. This may include your name, address, phone number, and email. We do not collect information beyond what is needed to deliver a service.

2. How We Use Your Information

Your information is used to schedule consultations, prepare quotes, and coordinate service delivery. We may also use it to send relevant updates about your active project. We never use it for purposes unrelated to the services you requested.

3. Property Data Handling

Details about your property, including photos taken during consultations, are stored securely and used only for planning your project. Property data is retained only as long as necessary for warranty or insurance purposes.

4. Third-Party Contractors

Some services are fulfilled through vetted third-party partners, such as solar installers or mortgage brokers. We share only the information necessary for them to complete your requested service.

5. Insurance & Warranty Partners

If you enroll in a home warranty or insurance plan, relevant property details are shared with the underwriting partner. This sharing is limited to what is required to process coverage or claims.

6. Cookies & Website Analytics

Our website uses basic analytics cookies to understand how visitors use our services pages. These cookies do not collect personally identifiable information beyond standard browser data.

7. Marketing Communications

We send newsletters and promotional offers only to those who opt in through our subscribe form. You may withdraw consent at any time through the unsubscribe option provided in every email.

8. Data Security Measures

We apply industry-standard security practices to protect stored client and property data. Access to sensitive records is limited to employees who need it to perform their role.

9. Data Retention Period

Client and project records are retained for the duration of any active warranty or service agreement, plus a reasonable period afterward. Records are securely deleted once no longer required.

10. Your Rights & Choices

You may request access to, correction of, or deletion of your personal information at any time. Requests can be submitted through our contact form or directly by email.

11. Changes to This Policy

We may update this policy periodically to reflect changes in our services or legal requirements. Continued use of our services after an update constitutes acceptance of the revised policy.

12. Contact Regarding Privacy

Questions about this policy or how your property or personal information is handled can be directed to our team through the contact section of this site.

1. Acceptance of Terms

By requesting a consultation or service through Prime Home Maintain, you agree to the terms outlined here. These terms apply to all residential and property-related services we provide.

2. Scope of Services

Services include, but are not limited to, renovation, security installation, warranty coverage, insurance referral, mortgage referral, and real estate assistance. Exact scope is confirmed in your individual project quote.

3. Quotes & Estimates

All quotes are estimates based on the property information available at the time of consultation. Final pricing may adjust if the project scope changes once work begins.

4. Payment Terms

Payment schedules are outlined in your service agreement and typically include a deposit before work begins. Full and final payment is due upon project completion and sign-off.

5. Cancellations & Rescheduling

Consultations and scheduled work may be rescheduled with reasonable notice at no charge. Late cancellations of confirmed project starts may incur a scheduling fee.

6. Warranty Coverage Terms

Home warranty plans are governed by a separate coverage agreement detailing included systems, exclusions, and claim procedures. Coverage begins on the date stated in your plan documents.

7. Insurance & Mortgage Referrals

Insurance and mortgage services are provided in partnership with licensed third parties. Domain Name facilitates the introduction but is not the underwriter or lender of record.

8. Real Estate Services

Real estate assistance, including buying, selling, and valuation support, is subject to applicable local property regulations. Any transaction remains subject to standard closing procedures.

9. Property Access

You agree to provide reasonable access to your property for scheduled consultations and work. Delays caused by restricted access may affect project timelines.

10. Liability & Insurance Coverage

Our crews carry standard commercial liability coverage for work performed. Claims related to pre-existing property conditions are handled separately from active project work.

11. Dispute Resolution

Any disagreement regarding service quality or billing should first be raised with our client care team for direct resolution. Unresolved disputes will follow the process outlined in your signed service agreement.

12. Governing Law

These Terms & Conditions are governed by and interpreted in accordance with the laws of India. Any disputes arising out of or relating to these terms shall be subject to the exclusive jurisdiction of the courts.

13. Modifications to These Terms

Prime Home Maintain may revise these terms as services evolve. Clients with active agreements will be notified of any material changes affecting their project.